Privacy Policy

Information Collection

We collect both personal and non-personal information to effectively provide our services.

Personal Information

Information you voluntarily provide when contacting us or requesting service, including:

• Name
  
  
• Phone number
  
  
• Email address
  
  
• Service address
  
  
• Description of heating or cooling needs
  
  

Non-Personal Information

Automatically collected when you visit our website:

• IP address
  
  
• Browser type
  
  
• Device information
  
  
• Pages visited
  
  
• Referring website
  
  

If you contact us via phone, email, or online forms, we collect and retain the information you provide during that communication.

We may contact you by phone, email, or text for scheduling, service updates, follow-ups, promotions, or changes to this Privacy Policy.

Information Use

We use collected information to:

• Schedule and perform HVAC services
  
  
• Provide estimates and respond to inquiries
  
  
• Improve customer service
  
  
• Process payments
  
  
• Enhance website performance
  
  
• Send service-related communications
  
  

We do not sell personal information to third parties.

Security

We take reasonable measures to protect your information. Sensitive data transmitted online is encrypted using secure protocols. You can verify secure pages by checking for “https” or a padlock icon in your browser.

Only authorized personnel who need access to personal information for job-related duties (such as billing or scheduling) are permitted access.

Cookies

Our website may use cookies to:

• Improve user experience
  
  
• Track website analytics
  
  
• Remember user preferences
  
  

Cookies do not store personally identifiable information and can be disabled through browser settings.

Sharing of Information

We do not sell or rent customer information. We may disclose information only:

• When required by law
  
  
• To comply with legal processes
  
  
• To protect the rights, property, or safety of Martin’s Heating & Air Conditioning
  
  
• With trusted service providers operating under confidentiality agreements
  
  

Text Message Compliance

By providing your phone number, you consent to receive SMS messages from Martin’s Heating & Air Conditioning, which may include:

• Appointment reminders
  
  
• Service confirmations
  
  
• Follow-up messages
  
  
• Occasional promotional communications
  
  

You may opt out at any time by replying “STOP.”
Standard carrier messaging rates may apply.

We do not share SMS opt-in information with third parties.

Consent

By using our website or services, you consent to this Privacy Policy. Updates will be posted on this page.

For questions or concerns, contact:

Martin’s Heating & Air Conditioning
 16878 W Main St
 Cut Off, LA 70345
 Phone: (985) 632-6428
 Email: martinsheatandair@gmail.com

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